Terms & Conditions

1. Company Information

ClaimSnip is a software product operated by ClaimSnip, a company organized under the laws of the United States. By accessing or using ClaimSnip, you agree to be bound by these Terms & Conditions in their entirety. If you do not agree, you must discontinue use immediately.

2. Eligibility & Account Registration

You must be at least 18 years old and capable of forming a binding contract to use ClaimSnip. You agree to provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@lossstack.com if you suspect unauthorized access.

3. Permitted Use

ClaimSnip is licensed for lawful business use only. You may not use ClaimSnip to store, transmit, or process content that is unlawful, defamatory, harassing, fraudulent, or that violates any third-party rights. You may not reverse-engineer, decompile, resell, sublicense, or create derivative works from ClaimSnip without express written permission from ClaimSnip. Automated scraping, bulk data extraction, or abuse of the API is strictly prohibited.

4. Subscription, Billing & Cancellation

Paid plans are billed on a monthly recurring basis. Your subscription automatically renews each billing cycle unless you cancel prior to the renewal date. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period — you retain access through that date. We do not provide prorated refunds for partial months. ClaimSnip reserves the right to change pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

5. Refund Policy

All sales are final. We do not offer refunds except where required by applicable law. If you believe you were charged in error, contact our contact page within 7 days of the charge and we will review your request on a case-by-case basis.

6. Intellectual Property

ClaimSnip, its logo, software, features, and all associated content are the exclusive property of ClaimSnip and are protected by United States and international copyright, trademark, and intellectual property laws. Nothing in these Terms grants you ownership of any ClaimSnip intellectual property. You retain ownership of the snippet content you create, and by storing it in ClaimSnip you grant ClaimSnip a limited license to store and sync that content solely to provide the service.

7. Data & Privacy

ClaimSnip collects and stores account information, snippet data, and usage metadata necessary to operate the service. We do not sell your personal data to third parties. Data is stored securely using industry-standard practices. You should avoid storing sensitive personal, medical, financial, or regulated data in your snippets unless your workflow specifically requires it, and you accept full responsibility for any such content. For details on data handling, please contact us at our contact page.

8. Accessibility (ADA Compliance)

ClaimSnip is committed to making ClaimSnip accessible to all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards as published by the World Wide Web Consortium (W3C). Our accessibility efforts include but are not limited to: keyboard navigability, sufficient color contrast, screen reader compatibility, and descriptive alt text for meaningful images.

If you experience any accessibility barriers while using ClaimSnip, please contact us at our contact page so we can address the issue promptly. We are actively working to improve accessibility across all features and will make reasonable accommodations upon request. ClaimSnip's accessibility program is an ongoing effort and we welcome feedback from users with disabilities.

9. Third-Party Services

ClaimSnip integrates with third-party services including Stripe (payment processing) and Supabase (authentication and data storage). Use of these services is subject to their respective terms and privacy policies. ClaimSnip is not responsible for the practices, availability, or content of third-party services. Xactimate, XactAnalysis, and Symbility are trademarks of their respective owners. ClaimSnip is not affiliated with or endorsed by those companies.

10. Service Availability & Modifications

ClaimSnip reserves the right to modify, suspend, or discontinue ClaimSnip or any feature at any time with or without notice. We will make reasonable efforts to notify users of significant changes. We do not guarantee uninterrupted, error-free service and are not liable for any downtime or data loss resulting from service interruptions, maintenance, or technical failures.

11. Warranty Disclaimer

ClaimSnip is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. ClaimSnip does not warrant that the service will meet your specific requirements or that results obtained from use will be accurate or reliable.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ClaimSnip and its officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — arising out of or related to your use of ClaimSnip, even if advised of the possibility of such damages. Our total cumulative liability to you for any claims under these Terms shall not exceed the amount you paid to ClaimSnip in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless ClaimSnip, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of ClaimSnip, your violation of these Terms, or your violation of any rights of a third party.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Texas. You waive any right to a jury trial or to participate in a class action lawsuit against ClaimSnip.

15. Termination

ClaimSnip may suspend or terminate your account at any time for violation of these Terms, non-payment, or any activity we determine to be harmful to the service or other users. Upon termination, your right to access ClaimSnip ceases immediately. Sections 6, 7, 11, 12, 13, and 14 survive termination.

16. Changes to These Terms

ClaimSnip may update these Terms at any time. We will notify users of material changes via email or an in-app notice. Continued use of ClaimSnip after changes take effect constitutes your acceptance of the updated Terms.

17. Contact

For legal, billing, accessibility, or account questions, contact us at our contact page. ClaimSnip · United States.